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im working on a flow that creates a case for a picklist field on the Account object. the picklist has over 10 values, and the flow should create a case for every value that is picked.

the only issue is when there is a new picklist value chosen, it creates a case for the new value, as well as the other previous values.

for example: i choose red, yellow. the flow creates a case for "red" and another case for "yellow" the next day i pick another value from the picklist "orange" .... the flow will create a case for "orange" as well as a duplicate "red" and "yellow" even though those cases were created already the day before...

here is the current logic im using. enter image description here

enter image description here

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  • What happens if an account already has "red" selected but you need to create another red case for it today?
    – David Cheng
    Jul 8, 2021 at 20:56
  • you'll have to query for Cases already attached to the Account to see what was previously created (e.g.. the red, yellow Cases) --
    – cropredy
    Jul 8, 2021 at 22:05
  • Agreed with the comments above. If this is an update Flow (insert could be OK) you're in for a world of complexity trying to make this effective and your best option is likely an Apex trigger if it's available to you.
    – nbrown
    Jul 8, 2021 at 22:37

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if I am understanding your context here, could you please try passing the picklist value also to check for the duplicate case along with accountId and recordType, to avoid returning multiple case records.

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