I´ve been a marketing cloud user for almost a year now, so I believe I´m still a beginner regarding some subjects, specially the latest features like WhatsApp.
I am currently trying to set up a Journey only with WhatsApp messages and I´m facing a difficulty that I suspect there´s a simple solution.
The Journey´s basic logic is:
Message 1 -> YES, NO or INVALID ANSWER -> Message 2 -> YES, NO or INVALID ANSWER -> and so on....
Now, every time I receive an INVALID ANSWER from the customer, I need to send them a message asking to repeat the answer from the previous message with a YES or NO.
Problem: I need to repeat this at least 10 times before I give up sending messages to this customer and eject him from the journey. How do I do this? Is there any kind of "Infinite loop" that is configurable on Journey Builder?
I found this article that says something similar exists (or existed) for SMS messages: https://help.salesforce.com/articleView?id=sf.mc_rn_july_2020_moc_inbound_loop.htm&type=%205
The work around I´m using right now is setting up consecutive "Wait Until Chat Response" activities and "joins" until I receive the YES or NO answer, but doing this with 5 consecutive invalid answers from each question is making my Journey too big! (Over 100 activities in total).
Does anyone have any guidelines for this?