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We have before-insert flow logic that assigns a bunch of values to a Case record, and then a whole lotta more apex trigger logic that goes even further.

One of the conditions of the flow, is that the Status IS NOT a certain value. The flow fails to trigger, so the conditions must evaluate as false.

I have a system debug within the apex trigger logic, and when I debug the Status field, it shows as null. This is despite the Status field having a default value. Even if I set the Status value in the webform as a hidden field, it still comes in as null in Salesforce.

I can see in debug logs that there is no other logic that could potentially set the Status value as null.

Also, web-to-case creates the case as a System Administrator User.

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