For some weird reason, all users with the SAME Role & SAME Profile can see the Activities component EXCEPT for one user in that role & profile as below:

Activities Component

I have checked the Page Layouts are all configured with the Salesforce Mobile and Lightning Experience Actions with those actions e.g. New Task, New Event, Log a Call, Email.

Why is this user so special?

1 Answer 1


After hours searching and debugging why this special case. Figured out it is because that "Special" user decided to change his settings as below :

So to ensure Activities components appears for all users you also need to do

Personal Settings > Record Page Settings > Activity Timeline

Record Page Settings

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