I'm developing a customer portal via DX and scratch orgs. Currently, portal user doesn't receive forgot and change password email.

  • Send welcome email checkbox is checked
  • Deliverability Access level set to All email

But if I try to change admin account password through community, then admin receives email.

What could be a reason?


1 Answer 1


Make sure your community is activated and out of preview mode and this should fix the issue. The site was defaulted to preview mode when it was created. I had a similar issue.

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