7

I have a formula field on the case object like this:

IF( ISBLANK( Owner:Queue.OwnerId ), Owner:User.FirstName & " " & Owner:User.LastName, Owner:Queue.QueueName)

What does it mean?

10

Owner is a polymorphic lookup field, which means that you can put there User and Queue values, Owner:Queue says that "treat Owner field value as Queue SObject"

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