My client is currently sending all communications from news.email.client.es. However, they want the replies to be forwarded to family.email.client.es. We have configured the RMM settings on the sender profile and also under reply mail management. But, RMM does not seem to work, which is because something is missing as the domain used for sending and the domain for RMM is not the same. I went through a an answer on this forum here, but I am not sure what should be done in my case. Any help would be appreciated.

  • So, family.email.client.es is managed by the client? Replies to emails go to news.email.client.es (managed by SFMC) and SFMC then forwards to the inbox hosted at family.email.client.es?
    – Macca
    Jun 1 at 21:57

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