I have enabled Email-to-Case functionality and in Email-to-Case settings checked: Enable Email-to-Case Enable HTML Email Enable on-demand service And routing adress is also set up.
Salesforce creates a case on behalf of the received email and does this fine. The problem is when the email has an attachment, then the email doesn't show as I would like it to:
Below is how an email shows in salesforce (inbound email message) when i click "click here to view HTML version" link:
I want the pictures to be shown is that possible?
Im aware that they are showing below as attachments, but want them to be shown either in the normal view of the case or in the "HTML version" view.
Is it possible to link to the html version of the email from the case description? And of course show the pictures in the html version also?
I will try to solve the problem with standard functionality if possible. Thanks in advance :-)