In the the Builder, I can add the platform's standard "Report Chart" Lightning Web Component (LWC) and select a pre-existing report and the charts display fine. There I am running as a "Salesforce" licensed "System Administrator" user.

But when a login to the Experience Site as a "Customer Community Plus Login" licensed user, the charts are presented as blank screen. I have:

What have I missed?

  • 1
    have you given the profile they use the ability to run reports? May 14 at 16:23
  • Yes. Think I've found the problem - report folder sharing. Will post as an answer.
    – Keith C
    May 14 at 16:39

Having eliminated the items I listed above, it looks like I had missed sharing the report folder appropriately.

The simplest was seems to be to share that folder via a "Partner Role":

share report folder screen shot

I can now see the reports via a "Customer Community Plus Login" user that has that "Acme Customer User" role.

I need to investigate how that role gets created/assigned; "Acme" is the name of the Account that the login's Contact is a child of.

The need to use Share is listed in Set Up Report Management for External Users—Create and Edit Reports; it just didn't register when I read the page a couple of days ago.


Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.