We have created a webapp to send Leads into the salesforce system, which works great in our Dev account. However when using the same app for another business, which has a Sandbox account, the Leads are not saved.
I walked through all their settings and they are almost identical. Only differnece is my contact there has no "Reset my security token" under personal settings, however I don't think that is needed (it's not active on my end), we have whitelisted the App IPs.
The access log shows a succesful connect with the salesforce system, but nothing else.
- Is there an essential difference in functionality between a developer account, and a real account with a sandbox, which makes our lead generation system not enter their leads?
- Is there any other way to view logs? Can we see if there is a reason why entering a lead is denied/failing?
As a dev it is a bit hard to pinpoint the reason for this when I cannot read a log :)