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I'm working with email-to-case and this request I've been struggling with is that our client did not want the thread id on the subject anymore, so I've only left it on the body instead, but now...and I'm not sure the missing thread id is necessarily the issue, whenever an user replies from SF to the customer and then the customer replies back there are these RE RE all over the place that keep duplicating. Has anyone had this problem before and could help me out of this pit? I'd really appreciate it!

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