I'm trying to create an email template in lightning. The Related Entity Type dropdown is only loading Contact and lead, not all of the regular objects. image showing only contact and lead in dropdown

  • Try refreshing without Cache, that should do the trick. – Jorge Federico Kleinman May 10 at 19:18
  • I tried that but no change. I also tried a new browser and that didn't change anything either. – RedDogsRock May 11 at 13:58

I opened a case with Salesforce and the result was that "Enhanced Email" was disabled. This is the fix:

=============== Objects not available under "Related Entity Type" in Lightning email template https://help.salesforce.com/articleView?id=000349235&language=en_US&mode=1&type=1

However, before you enable this, please review the articles below about Enhanced Email.

Learn about the 'Enhanced Email' and EmailMessage objects https://help.salesforce.com/articleView?id=000313606&type=1&mode=1

Use Enhanced Email for More Email Functionality https://help.salesforce.com/articleView?id=sf.emailadmin_enhanced_email_overview.htm&type=5

To enable enhanced email, here are the steps.

  1. Click the gear icon on the upper right side, then click Setup
  2. On the quick find box on the left, type 'Enhanced Email'
  3. Click 'Enable'

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