We have some customers that will desperately email multiple support email addresses at our company. Those support email addresses are tied to different E2C (Email-to-Case) processes so a case will get created for each of those support teams. This creates a problem where multiple support teams are then reaching out to the customer about their issue.
This creates Case1 for the ABC Support Team This creates Case2 for the BCD Support Team This creates Case3 for the EFG Support Team This creates Case4 for the XYZ Support Team
How have other Salesforce users tackled this issue? Automatically merging duplicate cases and choosing the first email address's case as the "winner/survivor"?