Our service team leaders use Omni Supervisor extensively. However, they're wondering if there's a way to provide some of the visibility to agents - specifically, the status of other agents and the number of chats that are queuing.

Is there any easy way to do this?

Permission sets don't seem to be a viable option. We're using Lightning.


Unfortunately, this is still an Idea over IdeaExchange portal:


Request you to upvote this Idea to get it considered in future product releases.

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