My Salesforce cohort are working on our Capstone project. I am making at FAQ page at https://hawaiiunemployment-developer-edition.na156.force.com/homepage/s/faq?language=en_US.

I used CMS Collection to create a repository of Knowledge articles that could be dropped in via Builder. When we published we discovered that the CMS Collection is not publicly available to view. Community and Community Plus users can not view it either. When we are logged in as a Standard User or System Administrator we can view it.

I have done quite a bit of Web and Trailblazers Answers searching for a solution to this issue. I've tried going in and changing permissions for Knowledge. None of it is really working.

Can someone please help?

1 Answer 1


When working with Knowledge Articles in Salesforce CMS and communities (Experience Cloud), you'll want to check a few things:

I'd double check your list view settings, if all the other permissions look good.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .