I would like to have the Lead Status change to "Assessment" when the Lead is assigned to an agent via Omni-Channel. I've tried using Process Builder and tried creating a Flow but haven't been able to achieve the desired result. Currently when the Lead is assigned to the agent the status remains "New".
The reason for this change is that I want to save the agents a "click" so they don't need to manually change the Lead Status to "Assessment" while they are assessing the Lead. The agent won't be assigned a new lead until the Lead Status is changed to "Working" (the 3rd stage in the lead process).
I'm not a developer but I do have access to one if this can't be done with configuration.
Thanks in advance.