I want an ability in omnichannel supervisor to see all the agents irrespective of their presence status. Currently I see only in omnichannel supervisor when the agents are online. Is this desired behaviour?

Please let me know how it can be achieved.


I have checked about this ask with our product development team and got a confirmation that it is currently not possible with OmniChannel.

Please consider submitting this as an Idea on Salesforce Ideas exchange so we can continue to improve the product.


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