I have a list of standard list views for Opportunity, like 'All Opportunities', 'My Opportunities' etc. For some reason sorting sign for 'Opportunity Name' and 'Customer Name' is missing. Are there some specific settings or reasons for that?

  • are these fields Shield-encrypted?
    – cropredy
    Mar 13 at 0:14
  • looks like that. thanks for a tip, looks like it is a problem Mar 14 at 15:54

If the fields are Shield Platform-encrypted, they can not be sorted in list views. From the documentation:

Reports, Dashboards, and List Views

Report charts and dashboard components that display encrypted field values might be cached unencrypted.

You can’t sort records in list views by fields that contain encrypted data.

Note also that SOQL ORDER BY may not be used on platform-encrypted fields

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