I found a different question asking, "Can I have a public APEX REST API?" which led to a blog post explaining how to setup a public site to expose a REST API:

  1. Create your REST API in Apex as normal
  2. Create a public site
  3. Configure the public user to have access to the Apex class and any other sObjects

I followed the directions and have a publicly available site, but when I do a GET to the URL the site returns a HTTP 503 error page. My understanding is that shouldn't even be routed through the VF handler.

Webservice code:

global class RestWebservice {

  global static String helloWorld(){
    return 'HelloWorld';


URL being queried: https://chale1-developer-edition.na14.force.com/services/apexrest/helloWorld

I have tried:

  • Turning on debug logs for the public site user, but that didn't help as no logs recorded the error.
  • Verified no redirects are configured
  • With and without a header for Accept: application/json
  • Tried on two different dev orgs, on different instances

Answers to questions:

  • I have not built any apps in this org, nor are there any installed packages, so there are no namespaces
  • Trying /services/apexrest/helloWord/blah returned the same response
  • Most of the raw response is just HTML. The headers have content-type of text/html, X-Powered-By: Salesforce.com ApexPages, P3P: CP="CUR OTR STA", cache-control, and nothing else of note

Eventually I would like to have a webhook use this API which is why it needs to be public. What else could cause the service to return a 503?

  • Can you inspect the raw response for an error? Also append /something to the service endpoint? Commented Apr 24, 2014 at 19:03
  • do you happen to have a namespace on that org? (managed package)
    – pjcarly
    Commented Apr 24, 2014 at 19:07
  • Questions answered and I filled in the URL just in case somebody wants to see the actual response.
    – Mike Chale
    Commented Apr 24, 2014 at 19:14

2 Answers 2


You are using the wrong URL I think

Try this: https://chale1-developer-edition.na14.force.com/test/services/apexrest/helloWorld

EDIT - When I looked at the HTML that came back original URL in Postman, I saw this message:

https://chale1-developer-edition.na14.force.com/test</i> is down for maintenance

So I realized he must have used added a suffix to the Default Web Address in the Site called test. The REST URL includes the default suffix as part of the full URL, so I added that the URL he provided, and it worked...

  • 1
    Wow, that worked! Where did you get that from?
    – Mike Chale
    Commented Apr 24, 2014 at 19:16
  • could you please explain why "test" should be needed? In the related article the service url shown has not the test you are refering Commented Apr 24, 2014 at 19:18
  • 2
    'test' is only needed because he added a suffix to the Default Web Address - if you just create a site and leave that blank, the URL would be as described in the article Commented Apr 24, 2014 at 19:25
  • 2
    Ah - it was almost namespaces :-)
    – metadaddy
    Commented Apr 24, 2014 at 19:57
  • 1
    This saved my day today. Thank you Commented Apr 16, 2020 at 8:38

If you have a managed package & your namespace name is 'devns' then try to add


  • 1
    Thanks for this - got stuck on this while creating a managed package. Commented May 18 at 21:01

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