If an agent is typing an Email (under Chatter component) and edits a field on the Case record, hits Save, then the written Email disappears (as all components on the page are refreshed).

This might be standard SF behaviour but wanted to confirm - Is there a way in which the Email section is not refreshed whenever a Case record is saved? It's inconvenient for users to have to write emails separately in Notes and then copy them over to workaround this behaviour.


You can enable email draft functionality from the Setup Menu> Support settings> Enable the checkbox "Enable Email Drafts". clickpath to enable the setting

This will not discard the email text when you edit and save a field on case object.

On an additional note,you can also save Your Chatter Posts as Drafts as mentioned in the Winter'19 release notes .Hope this helps!

  • 1
    Thanks @Swetha for both the settings - useful information! – gutsyfella Mar 11 at 17:20

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