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I did the configuration of Email-to-Case but my Microsoft office 365 Admin dont allow me to create automatic rules on the email to redirect/forward emails with Thread id to My salesforce routing address and keep track of the different emails received on related cases.

Any ideas on how to workaround this? I need the email history of emails on cases to do the support correcty.

Thanks

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  • the routing rules are a precondition for email-to-case
    – cropredy
    Feb 24 at 1:40

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