I have a DE in Shared to which i send emails via Content Builder.

I get the email reports in Service Cloud, however it seems like there are some emails missing in the reports. I saw that it could be due to the SubscriberKey length ( should be 18 ), which is respected in my case. I've also seen that it could be due to the DE location (should be a SFDE) but shouldn't that imply that all my emails would not be showing and not just some ?

Thank you in advance.

  • only guided sends with the DE in SFDE and journey builder sends are sent back to SFDC as IER – EazyE Feb 17 at 20:28
  • Thank you for your response. However, i still don't undertand why only some of the emails are not showing ? – Kaouetar 2 days ago

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