Is there a way to capture responses at Contact Level into Salesforce CRM? For example, i send an e-mail to a report with the use of Salesforce Marketing Cloud Connect and one customer replies back to that e-mail. Can this response be captured and synchronized into Salesforce under this specific contact/lead? If yes, how can this be achieved?

  • It's possible, but painful to develop. Take a look at this post. Eliot shows you triggered sends used to forward RMM replies. You can run most AMPScript, including CreateSalesforceObject() here. salesforce.stackexchange.com/questions/266057/…
    – Macca
    Feb 18 at 14:05

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