I have a scenario where the case owner is updated using the trigger based on some conditions and then the assignment rule is run. Based on the conditions in the assignment rule, the owner is reassigned. But when no assignment rule conditions are fulfilled it reassign the case owner as the default user mentioned in the support settings.

Is there any way we can restrict the default case owner assignment if no conditions are met from assignment rule?

1 Answer 1


There should be at least one condition for Owner Assignment, While creating the Assignment do create the last condition for the keeping the 'Same User' which will not be Default Owner

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.