I have two formula fields.
First formula is a number formula:
(First_Response_Date_Time__c - CreatedDate )*24
it calculates Time to First Response (in hrs)
Second formula is a text formula:
IF(AND( Time_to_First_Response__c <8, TEXT(Type) = "Wonoloer"), " ✅",
IF(AND( Time_to_First_Response__c >= 8 , Time_to_First_Response__c <= 12, TEXT(Type) = "Wonoloer"), " ⚠️",
IF(AND( Time_to_First_Response__c > 12, TEXT(Type) = "Wonoloer") , "🔴",
IF(AND( Time_to_First_Response__c < 2, TEXT(Type) = "Requestor"), " ✅",
IF(AND( Time_to_First_Response__c >= 2, Time_to_First_Response__c <= 4, TEXT(Type) = "Requestor"), "⚠️",
IF(AND( Time_to_First_Response__c > 4, TEXT(Type) = "Requestor") , " 🔴", ""
))))))
How can I insert the second formula into the first formula so that the output may look like this: 4 ✅
I'd like to be able to see how many hours to first response in hours plus the designated icon, in short, I need to show the number of hours and the emoji icon next to it.
Preferably, I'd like to show this in the first formula instead of having 2 separate forumlas.
Any help or direction is appreciated!