enter image description hereWe used the STOP keyword to avoid subscribers to receive SMS. Please is there any keyword to re-enable this subscriber to receive it?


  • 2
    ou would configure a optin message to a keyword and you can do a queuemo call to thatkeyword
    – EazyE
    Commented Jan 20, 2021 at 17:16
  • Please remember when you use QueueMO API, the end user will get a confirmation message(The opt in message that you configured). Commented Jan 21, 2021 at 8:43
  • please could you rephrase it and/or share the related documentation
    – eeadev
    Commented Jan 21, 2021 at 14:47
  • Do you have an ADD Keyword configured for your short code? developer.salesforce.com/docs/atlas.en-us.mc-apis.meta/mc-apis/… Commented Jan 21, 2021 at 15:22

1 Answer 1


As far as I know, you need to Delete a Custom STOP Keyword in MobileConnect

  1. In the app switcher, hover over your name and Click Setup.
  2. Search for MobileConnect
  3. Click the short or long code
  4. Click Edit next to Account STOP.
  5. Click trash can icon next to the STOP keyword to delete.
  6. Click Delete to confirm.
  • thanks @Anudeep Gopagoni we did not use a custom stop keyword but we used the standard keyword, does it make any difference?
    – eeadev
    Commented Jan 21, 2021 at 14:49
  • I just added an image that shows that there is no edit next to Account STOP
    – eeadev
    Commented Jan 21, 2021 at 14:58
  • Can you see the solution listed here salesforce.stackexchange.com/questions/250556/… Commented Jan 21, 2021 at 15:06
  • In Marketing Cloud, you can resubscribe someone without them affirmatively opted in. In journey builder, you'd see this option as "Subscribe users to a keyword." In MobileConnect, you can affirm that all users you're about to send to are opted in, and then send. I can't emphasize how much caution should be used here - the point of STOP is to manage subscriptions, so we should beware of use cases that try to work around someone's opt-in status because Trust. Commented Jan 21, 2021 at 17:09

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .