We used the STOP keyword to avoid subscribers to receive SMS.
Please is there any keyword to re-enable this subscriber to receive it?
Thanks
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2ou would configure a optin message to a keyword and you can do a queuemo call to thatkeyword– EazyEJan 20, 2021 at 17:16
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Please remember when you use QueueMO API, the end user will get a confirmation message(The opt in message that you configured).– Swati MishraJan 21, 2021 at 8:43
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please could you rephrase it and/or share the related documentation– eeadevJan 21, 2021 at 14:47
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Do you have an ADD Keyword configured for your short code? developer.salesforce.com/docs/atlas.en-us.mc-apis.meta/mc-apis/…– Swati MishraJan 21, 2021 at 15:22
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1 Answer
As far as I know, you need to Delete a Custom STOP Keyword in MobileConnect
- In the app switcher, hover over your name and Click Setup.
- Search for MobileConnect
- Click the short or long code
- Click Edit next to Account STOP.
- Click trash can icon next to the STOP keyword to delete.
- Click Delete to confirm.
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thanks @Anudeep Gopagoni we did not use a custom stop keyword but we used the standard keyword, does it make any difference?– eeadevJan 21, 2021 at 14:49
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I just added an image that shows that there is no edit next to Account STOP– eeadevJan 21, 2021 at 14:58
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Can you see the solution listed here salesforce.stackexchange.com/questions/250556/… Jan 21, 2021 at 15:06
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In Marketing Cloud, you can resubscribe someone without them affirmatively opted in. In journey builder, you'd see this option as "Subscribe users to a keyword." In MobileConnect, you can affirm that all users you're about to send to are opted in, and then send. I can't emphasize how much caution should be used here - the point of STOP is to manage subscriptions, so we should beware of use cases that try to work around someone's opt-in status because Trust. Jan 21, 2021 at 17:09