Android Mobile Push via MarketingCloudSDK not received

Question

I'm working on integrating MarketingCloudSDK on Android. It looks like everything is connecting properly and I see the devices registered. When sending push notifications, it said the message was delivered, but I never got the notification on the device.

Looking at the troubleshooting guides here: https://salesforce-marketingcloud.github.io/MarketingCloudSDK-Android/trouble-shooting/trouble-shooting-push-setup.html

Says that the payload is:

{ "data": { "title": "Test Push", "alert": "It Worked!" }}

I looked at Firebase documentation and it says that for the notification, the payload should be using "notification" as the key such as

{ "notification": { "title": "Test Push", "alert": "It Worked!" }}

When I changed from "data" to "notification" from the troubleshooting step, I was able to get the notification.

Any advice?

Thanks!

Answer 1

The issue was I implemented the notification handler, FirebaseMessagingService. So I had to implement the MarketingCloud handler within onMessageReceived

if(PushMessageManager.isMarketingCloudPush(remoteMessage)) {
        MarketingCloudSdk.requestSdk( sdk -> {
            sdk.getPushMessageManager().handleMessage(remoteMessage);
        });
    }

as described here: https://salesforce-marketingcloud.github.io/MarketingCloudSDK-Android/trouble-shooting/multiple-push-sdks.html

Thanks Bill Mote for pointing this out!