Within journey builder I create task activities and push this to Sales Cloud. The text we enter in the 'description' (long text field) ends up in one line in Sales Cloud, which makes it unclear.

Our default way of enter a description is: Contact - Name: {{Event."APIEvent-xxx"."FirstName"}} {{Event."APIEvent-xxx"."LastName"}}. From url: {{Event."APIEvent-xxx"."FormUrl"}}.

Tried this Pass line break to Long Text Field from Journey Builder. Adjusted the description into: Contact - Name: {{Event."APIEvent-xxx"."FirstName"}} {{Event."APIEvent-xxx"."LastName"}}. "\r\n" From url: {{Event."APIEvent-xxx"."FormUrl"}}.

This did not work. Am I using this line break in the wrong way? Or do I suppose to use this elsewhere?

  • I think you've lost your line breaks in rendering your question. Are you saying you've changed it to Contact - Name: {{Event."APIEvent-xxx"."FirstName"}} {{Event."APIEvent-xxx"."LastName"}}.\r\nFrom url: {{Event."APIEvent-xxx"."FormUrl"}} – Jarrett Bush Jan 12 at 6:10
  • @JarrettBush I see, adjusted my question! Well, I used "\r\n" where I want to have an enter. – Viviana Jan 13 at 9:19
  • i think a solution can be found here: salesforce.stackexchange.com/questions/307048/… - try char(10) – Jonas Lamberty Jan 19 at 12:22
  • @JonasLamberty this is done by AMP script, but you can't use AMP script within a text field description (in task in journey). Already raised a new idea clicktime.symantec.com/… – Viviana Jan 20 at 13:30

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