0

In our org, we have a parent child BU structure. We are passing tracking details from Child BU to parent BU. After that we are trying to create a custom object record in salesforce CRM using journey object activity. Record is added in Data extension and able to enter in journey . Also it completed the journey process successful but no record is created in Salesforce CRM. Please note we have tested earlier and it worked, records has been created earlier.

But now it is not working with the new journey we created. We have checked sevaral time the object activity mapping and journey settings, it looks good.

Can anyone able to help to understand what is the cause of this issue? Is there anyone faced this issue earlier and able to help.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.