Salesforce mobile app appears to be a desktop version instead of the mobile app version. This is happening for a user using the Standard User profile. Is there something that needs to be activated to get back the mobile app version? Please help me if someone has any solutions.
The user is not logged in. You can tell because the ‘Login’ banner is still at the top. I’d make sure if they are logging in via the org’s custom url, and ensure they are following this process: https://help.salesforce.com/articleView?id=000329129&type=1&mode=1&language=en_US