In our organization Salesforce admin is different person whereas Marketing Cloud is administered by me.
We recently have configured Marketing cloud connect and i want to use the Salesforce data event in Journey builder to inject a contact upon a case being updated to a specific status. I activated the journey but contacts were not being injected. my questions below.
- Is there any config setting that is needed to be done at Salesforce for this to work? establish flows etc...
- Does the CASE object need to be configured for triggered sends?
- Is there any specific permissions required for this feature to work?
I will then go to the SF admin and ask her to complete the steps. Thanking you.