In our organization Salesforce admin is different person whereas Marketing Cloud is administered by me.

We recently have configured Marketing cloud connect and i want to use the Salesforce data event in Journey builder to inject a contact upon a case being updated to a specific status. I activated the journey but contacts were not being injected. my questions below.

  1. Is there any config setting that is needed to be done at Salesforce for this to work? establish flows etc...
  2. Does the CASE object need to be configured for triggered sends?
  3. Is there any specific permissions required for this feature to work?

I will then go to the SF admin and ask her to complete the steps. Thanking you.

  • This is now working. I had to enable triggered sends to the Salesforce Object that i was using. – Rahul G Dec 17 '20 at 23:09

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