As the title suggests, I have multiple business units and it appears none of my child BU's have the "Journey Builder Sends" folder under Email Studio > Tracking > Sends.
Does this need to be provisioned by SF?
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Sign up to join this communityAs the title suggests, I have multiple business units and it appears none of my child BU's have the "Journey Builder Sends" folder under Email Studio > Tracking > Sends.
Does this need to be provisioned by SF?
I have had this issue and found the solution here:
https://help.salesforce.com/s/articleView?id=000334113&type=1
Resolution
The below solution should regenerate the folders through the logic in place after hitting Save.
- Navigate to the Business Unit that is missing the Journey Builder Sends Folder.
- Navigate to Journey Builder
- Click “Create New Journey”
- Select a “Single Send Journey” (Which option you pick doesn’t matter)
- Click “Save”
The Journey Builder Sends folder should now be visible in the Interactions tab and Tracking tab in the Email Studio application.
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