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I have PersonAccounts enabled in the Sales cloud Org. We are using Subscriber Key as PersonContactId in Marketing cloud. We have a cloud page from which we need to update PersonAccount in Salescloud and are able to get the Subscriber Key in a ampscript variable, but if we use the PersonContactId to update the Sales cloud record from Cloud Page, it gives an error.

How can we update a Account/PersonAccount from CloudPage where we have the PersonContactId as the Subscriber Key?

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  • Please can you share the code that you've tried which returns an error?
    – Eliot Harper
    Commented Dec 14, 2020 at 22:37

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You'll need to update on the Account object. I assume you're using the UpdateSingleSalesforceObject function.

Note that in the newer APIs, the Contact is completely read-only if it is attached to an account (as in, a Person Account). Instead, use the same field on the account, and update that instead.

set @result = UpdateSingleSalesforceObject('Account', @PersonContactId, 'PersonEmail', '[email protected]')
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  • I'm using the same ampscript but nothing is happing on the SF end. I have checked the permissions on SF end as well, they are fine there.
    – Jitesh Goel
    Commented Dec 18, 2020 at 13:08

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