We have a custom profile called Customer Community Profile. User license is Guest User License.

enter image description here

We also have an org-wide email address from which certain emails are sent via Apex.

I need to allow the profile to use that email address, as guest community users will now also be sending a particular email.

The problem is that the profile is not available for selection to allow use of the org-wide email address.

Then I went looking for the profile in the overall list in setup and it's not there either.

enter image description here

Is there something about this profile that makes it so obscure?

I can get to the profile via a user which employs it. And I looked for the profile in setup via a full, unfiltered list view.

  • FYI - the Profile is located under Setup | Sites | Manage Public Access
    – cropredy
    Commented Dec 8, 2020 at 19:21

1 Answer 1


Guest User profiles are limited in nature. They are unauthenticated Community users, and as such, have restricted permissions compared to a normal, logged in user, including what kind of data/objects they can access, and what they can do. I don't see a specific entry stating that they can't use org-wide email addresses, but since they have read-only access to everything, it makes sense that they can't send emails, either.

  • I tested it and they can send emails. But the only workaround I knew of to get to that point is to configure the org-wide email (if the outgoing email in question is using it) with 'Allow All Profiles to Use this From Address' selected, which I was hoping to avoid. Commented Dec 8, 2020 at 14:00

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .