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We have a custom profile called Customer Community Profile. User license is Guest User License.

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We also have an org-wide email address from which certain emails are sent via Apex.

I need to allow the profile to use that email address, as guest community users will now also be sending a particular email.

The problem is that the profile is not available for selection to allow use of the org-wide email address.

Then I went looking for the profile in the overall list in setup and it's not there either.

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Is there something about this profile that makes it so obscure?

I can get to the profile via a user which employs it. And I looked for the profile in setup via a full, unfiltered list view.

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  • FYI - the Profile is located under Setup | Sites | Manage Public Access
    – cropredy
    Dec 8 '20 at 19:21
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Guest User profiles are limited in nature. They are unauthenticated Community users, and as such, have restricted permissions compared to a normal, logged in user, including what kind of data/objects they can access, and what they can do. I don't see a specific entry stating that they can't use org-wide email addresses, but since they have read-only access to everything, it makes sense that they can't send emails, either.

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  • I tested it and they can send emails. But the only workaround I knew of to get to that point is to configure the org-wide email (if the outgoing email in question is using it) with 'Allow All Profiles to Use this From Address' selected, which I was hoping to avoid.
    – Gabriel Rivera
    Dec 8 '20 at 14:00

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