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In Salesforce Classic, my users had the "Change Status" button on their list views, which would change the Status of multiple cases regardless of record type: Change Status Classic

Now it seems that in Lightning, there is only one way to update Status values in mass, by specifying a Case Record Type in the List View filters and using the inline edit available once that filter is active: No Change Status in Lightning

Is there any way to create a custom button or Lightning Action that will update the Status of multiple cases on a List View like my users had in Classic?

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Yes, you can set up Mass Quick Actions. In the Object Manager, first go in and create a Quick Action, then add it to your Search Layout. This allows you to create custom Quick Actions for (most) list views and objects.

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  • Thanks! This seems to have worked for me. Unfortunately it appears that setup MSP is not available in Lightning Setup... I had to go to Classic to find it LOL!!
    – runningman
    Dec 8 '20 at 4:34
  • @runningman Lightning is still catching up to Classic, it should be there soon. Glad I was able to help!
    – sfdcfox
    Dec 8 '20 at 7:40

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