I have an instance which has a Sites domain, call it "sites.force.com", and a Communities domain, call it "comm.force.com".

The instance has a single Community set up at a sub-folder, call it "/c1", so "comm.force.com/c1". We do NOT have a Community set up at the root ("/").

The problem that we're seeing is that when a user gets provisioned, they get an initial login email with the "set password" link that looks like


That works fine. But once a user hits that link and sets their initial password, if they attempt to re-open that original link from their email (as many users do), they get auto-redirected to


Because there is no community at the root URL, they get the standard "under construction" screen.

Is this a platform bug, or is there a configuration fix for this I'm not aware of? If the redirect instead took the user to


(as I think it should in this case) everything would be fine.

I believe I could possibly provision an additional Community at "/" that just does a redirect, but that may have licensing/cost implications, as well as preventing us from provisioning a Community at that location in the future.

EDIT: this has been published as a Salesforce Known Issue, apparently slated for a Winter '15 fix. If it affects you, please click the "This Issue Affects me" button on that known issue page.

1 Answer 1


There isn't a setting, that's how the platform works.

The workaround is exactly what you mentioned, creating another community at the root (/).

  • Thanks Ryan! Is this not considered a bug? If I have a community at root, and a community at /c1, and a customer clicks on an old login link for /c1, why send them to root?
    – jkraybill
    Apr 21, 2014 at 23:46
  • Probably best to get it up on known issues, do you have a case# by chance?
    – Ryan Guest
    Apr 22, 2014 at 4:30
  • 1
    Looks like it has made it up onto known issues, ref W-2064759: success.salesforce.com/issues_view?id=a1p30000000T3PTAA0
    – jkraybill
    Apr 22, 2014 at 5:37

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.