I have an instance which has a Sites domain, call it "sites.force.com", and a Communities domain, call it "comm.force.com".

The instance has a single Community set up at a sub-folder, call it "/c1", so "comm.force.com/c1". We do NOT have a Community set up at the root ("/").

The problem that we're seeing is that when a user gets provisioned, they get an initial login email with the "set password" link that looks like


That works fine. But once a user hits that link and sets their initial password, if they attempt to re-open that original link from their email (as many users do), they get auto-redirected to


Because there is no community at the root URL, they get the standard "under construction" screen.

Is this a platform bug, or is there a configuration fix for this I'm not aware of? If the redirect instead took the user to


(as I think it should in this case) everything would be fine.

I believe I could possibly provision an additional Community at "/" that just does a redirect, but that may have licensing/cost implications, as well as preventing us from provisioning a Community at that location in the future.

EDIT: this has been published as a Salesforce Known Issue, apparently slated for a Winter '15 fix. If it affects you, please click the "This Issue Affects me" button on that known issue page.

1 Answer 1


There isn't a setting, that's how the platform works.

The workaround is exactly what you mentioned, creating another community at the root (/).

  • Thanks Ryan! Is this not considered a bug? If I have a community at root, and a community at /c1, and a customer clicks on an old login link for /c1, why send them to root?
    – jkraybill
    Apr 21, 2014 at 23:46
  • Probably best to get it up on known issues, do you have a case# by chance?
    – Ryan Guest
    Apr 22, 2014 at 4:30
  • 1
    Looks like it has made it up onto known issues, ref W-2064759: success.salesforce.com/issues_view?id=a1p30000000T3PTAA0
    – jkraybill
    Apr 22, 2014 at 5:37

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