My team is looking to begin utilizing chat bots to serve up knowledge articles to visitors of our webpage and we have noticed that any links that we set up with merge tags do not explicitly show that its a link. enter image description here

To the user (until hovered upon) it looks like plain text. I have been looking for a way to alter this to make it either bold or underlined but have yet to find a solution. Has anyone found a way to alter this?

enter image description here


So, I found this idea that is raised and currently open, and to make the knowledge articles as a link, the only way I found was to have a custom lwc implementation.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.