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My team is looking to begin utilizing chat bots to serve up knowledge articles to visitors of our webpage and we have noticed that any links that we set up with merge tags do not explicitly show that its a link. enter image description here

To the user (until hovered upon) it looks like plain text. I have been looking for a way to alter this to make it either bold or underlined but have yet to find a solution. Has anyone found a way to alter this?

enter image description here

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So, I found this idea that is raised and currently open, and to make the knowledge articles as a link, the only way I found was to have a custom lwc implementation.

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