Is there a way when sending an email from Salesforce to have one Company e-mail address (standard and forever) instead of current user's personal email ?

For example, when on Lead record -> Send Email, i want user not to have the choice between his address or the ord wide address. enter image description here

1 Answer 1


You can use org-wide email addresses in this case.

If your Salesforce org requires users to share a common email alias, you can define a list of organization-wide addresses for each user profile. When sending email from Salesforce, users with these profiles can select their own email address or the organization-wide email address for the email’s From field. Replies are delivered to the selected address.

Setup steps:

  1. From Setup, enter Organization-Wide Addresses in the Quick Find box, then select Organization-Wide Addresses.
  2. To manage organization-wide addresses, use the available options.

More information

  • Thank you very much. Is there a way for users to be able to use only this e-mail? (Not their personal) Commented Dec 4, 2020 at 17:19
  • @GiorgosGalaios Yes check this help article Commented Dec 4, 2020 at 17:54
  • 1
    That is not possible as of now but here is workaround for that. help.salesforce.com/… Commented Dec 4, 2020 at 18:46
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    There is also an idea for that feature please vote for that. Linked in the above article Commented Dec 4, 2020 at 18:47
  • 1
    Rahul, thank you very much!!! I will upvote the idea. Commented Dec 4, 2020 at 18:57

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