1

Is there a way when sending an email from Salesforce to have one Company e-mail address (standard and forever) instead of current user's personal email ?

For example, when on Lead record -> Send Email, i want user not to have the choice between his address or the ord wide address. enter image description here

3

You can use org-wide email addresses in this case.

If your Salesforce org requires users to share a common email alias, you can define a list of organization-wide addresses for each user profile. When sending email from Salesforce, users with these profiles can select their own email address or the organization-wide email address for the email’s From field. Replies are delivered to the selected address.

Setup steps:

  1. From Setup, enter Organization-Wide Addresses in the Quick Find box, then select Organization-Wide Addresses.
  2. To manage organization-wide addresses, use the available options.

More information

6
  • Thank you very much. Is there a way for users to be able to use only this e-mail? (Not their personal) – Giorgos Galaios Dec 4 '20 at 17:19
  • @GiorgosGalaios Yes check this help article – Rahul Gawale Dec 4 '20 at 17:54
  • 1
    That is not possible as of now but here is workaround for that. help.salesforce.com/… – Rahul Gawale Dec 4 '20 at 18:46
  • 1
    There is also an idea for that feature please vote for that. Linked in the above article – Rahul Gawale Dec 4 '20 at 18:47
  • 1
    Rahul, thank you very much!!! I will upvote the idea. – Giorgos Galaios Dec 4 '20 at 18:57

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.