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I'm trying to find out if there is any way to determine who is in each step of a journey. I'm aware that there are a couple of data views that exist for journeys, namely _Journey and _JourneyActivity. My ask is that I find out who exactly is in the circled step below in the screenshot. I'm not too sure how to do this, if it's even possible. Ideas?

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If you really need to know who reached this particular step of your journey, you could implement an Update Contact block which allows you to log information to a data extension. This way you would obtain information who landed on the path right before the split from your screen.

The are some limitations though:

  • you can only log 5 values this way
  • the data extension used as a log needs to be sendable
  • by default the values put into the data extension are hard-coded and you need a workaround to get dynamic values that are different for each customer - you can find it here in the answer of @jogsottot (basically pretend you want to configure a SF object and just copy the string containing Journey Data into the Update Contact activity)

This will create a log which will log all entries on that path and you could set some retention settings to limit who will be displayed there.

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This number indicates how many have been through this particular step, as the only step you can be in is a wait step. It is not possible to use any of the available data views or reports to identify which step a given contact has reached.

There is an option to ask Salesforce for a custom data view, as in my example here. There might be a possibility of a more sophisticated solution, but I am yet to see it built.

One can ask, what would a purpose of such a solution be, and if it could be achieved through different means.

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