I am trying to create a Triggered Send in the GUI. But under Subscriber Management >> "Triggered Send" Data Extensions the Data Extension I created does not appear in the list.

I'm mimicking a TriggeredSend/Data Extension setup that already exists. I precisely duplicated existing DE's that already exist and DO appear in the list -even so what I create does not appear.

Any insight is appreciated.

  • 1
    When you say "precisely duplicated"... does that mean you used the Copy DE functionality? Or that you did it manually? Reason: Triggered Send DE's must be based on a Triggered Send DE Template. Manually copying, even if the fields are exactly the same, won't do the internal wiring up of the triggering functionality within ET, and they wouldn't show up in a triggered send list. Using the copy functionality should preserve that functionality.
    – Timothy
    Apr 15 '14 at 17:45
  • No, I manually duplicated it. What you are saying makes sense about copying the DE. But the problem is there is no "copy" functionality for Data Extensions. Am I missing something?
    – Jason
    Apr 16 '14 at 13:14
  • 1
    When you create a new data extension, one of the options should be "create based on a template" or "create based on another data extension". If you don't see those options, contact your RM or Support and they can get that updated. Apr 21 '14 at 10:15
  • I have since created new Data Extensions based on Data extensions that ARE visible, but once created I STILL don't see the new data extension in the "Triggered Send" Data Extensions field. Any more ideas?
    – Jason
    Apr 29 '14 at 20:33
  • Anybody out there have another reason why this Triggered Send Data Extension is not appearing?
    – Jason
    May 13 '14 at 19:22

I believe we experienced a similar issue that was identified by ExactTarget as a "bug". I would create a Triggered Send Data Extension via the template but they wouldn't show up in the list of data extensions within the Triggered Send interaction. This has since been resolved on our account - so I'm assuming it has been on yours too.


Create Triggered Send Data Extension

For this Marketing Cloud Connect tutorial example, create a dynamic triggered send for new and closed cases using the same email content and triggered send definition.

One triggered send definition and one email can generate two different emails based on the case status.

  1. In Marketing Cloud, navigate to Email Studio.
  2. Under Subscribers, click Data Extensions.
  3. Click Create.
  4. Select Standard Data Extension (Default).
  5. Click OK.
  6. Select Create from Template.
  7. Select TriggeredSendDataExtension.
  8. Click OK.
  9. Rename the new data extension. For example, Case Closed Send Email.
  10. Click Next.
  11. Select Data Retention Policies or accept the default as Off.
  12. Click Next.
  13. Add two new text fields named SObject and RecordId with Nullable selected for each.
  14. Set Data Type as Text.
  15. Set Length as 50.
  16. Set Nullable as Selected.
  17. Under Send Relationship, select Subscriberkey relates to Subscribers on Subscriber Key.
  18. Click Create.


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