we have been using SFMC for more than a year, utilizing Dynamic Sender Profiles. The RMM feature on the dynamic profile is set to use direct forwards, as we want recipients to engage in direct conversation with our consultants afterwards. However, we stumbled upon some cases, where, the email was correctly send from the respective sender (the consultants personal email address), but the reply of the customer went to the Routing Address for Remaining Replies.
Any ideas why this might me happening?
Just to note that it happened on some emails sends, not all (e.g. same journey, same template, but some customer replies were sent directly, as expected, some were routed)