I have a data extension and i have two primaryKey SubscriberKey and ContractID.

This DE is my entry source for JourneyBuilder. In my JOURNEY I have set up that the customer should only re-enter after he has existed. And in the schedulation I put currency "All record".

The customer does not re-enter back after exit. what'is the problem?

  • How are you adding records to the DE whats the update method? – Noor Alam Nov 18 at 22:17
  • I add with query SQL in update – Mary jON Nov 19 at 7:57
  • How did you schedule your journey? Recurring? On trigger with automations? – Johannes Schapdick Nov 19 at 9:20
  • Recurring every day – Mary jON Nov 19 at 10:50
  • Do you have a wait activity at the end of the journey? JourneyBuilder sets a default one to 1day at the end. When you do not change this, the customer might still be in that waiting activity. Maybe you could include a screenshot / more information. Its always better to have more information -> atleast when we want to solve it. currently we are only "guessing" – Johannes Schapdick Nov 19 at 11:34

Is the contact being evaluated? click View Event Results on the entry source for number of contacts evaluated and number accepted.

Do they meet the defined entry criteria?

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