I have a data extension and i have two primaryKey SubscriberKey and ContractID.

This DE is my entry source for JourneyBuilder. In my JOURNEY I have set up that the customer should only re-enter after he has existed. And in the schedulation I put currency "All record".

The customer does not re-enter back after exit. what'is the problem?

  • How are you adding records to the DE whats the update method?
    – Noor Alam
    Commented Nov 18, 2020 at 22:17
  • I add with query SQL in update
    – Mary jON
    Commented Nov 19, 2020 at 7:57
  • How did you schedule your journey? Recurring? On trigger with automations? Commented Nov 19, 2020 at 9:20
  • Recurring every day
    – Mary jON
    Commented Nov 19, 2020 at 10:50
  • Do you have a wait activity at the end of the journey? JourneyBuilder sets a default one to 1day at the end. When you do not change this, the customer might still be in that waiting activity. Maybe you could include a screenshot / more information. Its always better to have more information -> atleast when we want to solve it. currently we are only "guessing" Commented Nov 19, 2020 at 11:34

1 Answer 1


Is the contact being evaluated? click View Event Results on the entry source for number of contacts evaluated and number accepted.

Do they meet the defined entry criteria?

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .