Is this possible to do ? I am attaching images below.

I want the above status to change busy when the agent clicks on end chat (image below).

enter image description here

Or when the user ends the chat on the front end by clicking on the 'X' like below.

enter image description here

  • Can you state what is the business requirement for setting to busy instead of available when the chat is ended? – Swetha Nov 11 '20 at 15:07
  • It seems pretty pointless to do in the first place. But the clients want it done if possible. I know it doesn't make sense. – manb Nov 11 '20 at 17:01

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