I'm sending an Email from Marketing Cloud within Journey Builder with Salesforce Data Event (Object: Contact; WHO: PersonContactID). I can't view the Email Send from the 'Email Sends' tab within Sales Cloud, however the 'Individual Email Results' are always 0. I have tried to make other tests using DEs as Entry Event in JB or Guided Sends in Email Studio (using Salesforce Data Extension) and in these cases I can view Email Send and IERs in Sales Cloud. So, the issue regards only Salesforce Data Event. I also have tried to re-establish the connection from Marketing Cloud tab in SF but the issue didn't solved.

Could you help me please in order to resolve this issue?

Thank you

  • Did you check the checkbox on the email send activity that says Send tracking data to Salesforce? – zuzannamj Nov 9 '20 at 11:58
  • Hi @zuzannamj, yes i did. – Nap Nov 9 '20 at 15:51

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