I am looking to update the message that is delivered to users when no agents are available to chat.
I am stumped where the messages are being set. I have checked:
- quick message
- custom labels
- Einstein reply recommendations
- Site's VFP's code
- Embedded button code in WordPress
There doesn't seem to be anything intuitive under "Chat" in settings/quick find box.
Einstein Bot is enabled but we don't have any bots built yet.
Any navigation help or documentation on how to change the "No agents are available. We can't chat right now. Try again later." would be appreciated.