I am trying to enable Super User Access for Communities (Partner), and I am following documentation here:


I have gone to Setup--Customize--Communities--Settings and have checked "Enable Partner Super User Access". I also have one role enabled. I then go to a Contact and choose Manage External User--View Partner User. When I get to the User I see a checkbox that is NOT checked for "Partner Super User". When I edit the user that checkbox is not available to edit. How do I get that box checked?

2 Answers 2


To update the existing users, go to the the User's Contact page (Manage External User -> Enable Super User Access)

Alternatively, or if you have to do this in large batches, you can do it via the API.

  1. Open Developer Console
  2. Select Debug->Open Execute Anonymous Window
  3. enter a short piece of code like the below:

    User u =new User(Id='xxxxxxxxxxxxxxx',IsPrmSuperUser = true); update u;

If you want any new portal user to automatically become a superuser, you could implement a trigger on User. Make sure the method in which you do the update has @future context. Example of the method to call in your trigger:

private static void updateUsers(Set<Id> users){
    List<User> usersToUpdate = new List<User>();

    for(Id userId : users){
        User u = new User(Id=userId);
        u.IsPrmSuperUser = true;
    update usersToUpdate;
  • Guy, thanks for the answer. Updating the User record via code works as you say. However, even though I've enabled Partner Super User Access in the Communities Settings, when I create a new Partner User (from Contact record -- Manage External User -- Enable Partner User), the new user is not a Partner Super User. Also, when I view the new user there is no button that allows me to make them a Partner Super User. And when I edit the user, the checkbox is not avail.
    – bobbyt
    Apr 11, 2014 at 16:43
  • My bad, I did not realize we actually implemented an APEX trigger that automatically upgrades any portal user to superuser. I'll update my answer.. Apr 13, 2014 at 18:34
  • Guy, thanks for the update. It's good to hear that you experienced the same thing we are. I will reach out to my contacts at Salesforce and see if there is any more info, and will share if I find anything.
    – bobbyt
    Apr 14, 2014 at 19:50

Currently the lightning process builder gives access to check this one. So you can set up a lightning process at creation of the user to set the flag.

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