I want to export records from a data extension but when I am exporting the records into csv file I found out that most of the records contain unusual name like this -> Ra�l Rodr�guez Ram�rez. so after checking the data extension I find that there is ? between the records like this->ROXANA SALDA�A V�ZQUEZ can anyone tell why this is happening?

1 Answer 1


It's not a problem with exporting, it seems like a problem with how you open the file. Do you just double-clik on it and open in Excel?

If so, try the following:

  1. Open a blank sheet in Excel
  2. Click on the "Data" tab
  3. Choose "From Text/CSV"
  4. Choose the file you downloaded from SFMC
  5. From the "File Origin" dropdown choose "65001: Unicode (UTF-8)"
  6. Click on Load/follow the wizard
  • Thanks for this info. Oct 22, 2020 at 6:52
  • If it helped, please remember to upvote and accept!
    – zuzannamj
    Oct 22, 2020 at 6:53

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