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In my custom object I have added Activity History as a related list and I see "Log a call" and "View all" button but I don't see the button "Send email".

Here is what I have check to make sure all the configuration is there.

In Lightning Experience: Click on the gear icon at the top right > Setup > User Interface > Global Actions > Publisher Layouts > Global Layout > Drag the Email action from Salesforce Mobile and Lightning Actions on the palette and drop it on the layout. > Click Save.

I still don't see the "Send email"

Also, I check the following:

Go to Setup | Email Administration | Deliverability.

Change Access level picklist to "All email".

What else I'm missing ? any help

EDIT: adding screen shots:

EDIT layout: enter image description here

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  • Check if 'Send Email' setting under 'General User Permissions' on the profile is checked?
    – Vinay
    Commented Oct 15, 2020 at 22:23
  • the send email is checked
    – Nick
    Commented Oct 15, 2020 at 22:29
  • can you edit and add screenshot to the question of missing button pls.
    – Vinay
    Commented Oct 15, 2020 at 22:42
  • In lightning, you would see under the Activity tab (log a call, Email, etc) on the related list. (help.salesforce.com/…)
    – Vinay
    Commented Oct 16, 2020 at 8:23
  • I have gone through the link but still I don’t see the email button. But if I changed to classic mode then I can see the email button. So only in lightning the email button is not showing.
    – Nick
    Commented Oct 16, 2020 at 14:52

1 Answer 1

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kindly check the Global Publisher Layout under the Global action and see under assignment if the Global Action Layout is assigned to the profile of user who is unable to see these actions if not then assign and see pls..welcome in advance

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