I want to Integrate WhatsApp From Marketing Cloud . Can we do it ?

3 Answers 3


As of now, I fear there are no out-of-the-box functionalities to accomplish this task.

Perhaps your team can take advantage of the Journey Builder custom activities. Yet this requires a solid background in development.

Build Custom Activities and Events https://developer.salesforce.com/docs/atlas.en-us.noversion.mc-app-development.meta/mc-app-development/creating-activities.htm

As you can see below there have been ideas from other customers related to Whatsapp.

Integration With WhatsApp https://success.salesforce.com/ideaView?id=0873A000000PZZ7QAO

SALESFORCE CRM INTEGRATION WITH WHATSAPP https://success.salesforce.com/ideaView?id=0873A000000TtbxQAC

Digital Engagement WhatsApp Business Messaging FAQs https://help.salesforce.com/HTViewSolution?id=000352588


It is not possible within the standard features of Marketing Cloud. There might be 3rd party solutions allowing you to do so, but I don't have adequate knowledge of these to recommend one over the other.

You should also observe the limits WhatsApp has on the number of messages you can send during a 24 hour period.


GroupConnect only supports LINE and Facebook Messenger at this time, however, Direct Messenger is a third-party Custom Activity that enables you to send WhatsApp messages to Contacts in a Journey.

Direct Messenger

  • i want to send that link it in email Oct 14, 2020 at 6:14
  • 1
    You might want to be a little more specific in your question then... Oct 14, 2020 at 7:26

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