I have integrated the web bot on a community page in Salesforce and configured the appropriate
Einstein Bot using
Intent successfully. Now, in order to receive the message from a customer within Salesforce, I probably need to set up
but what I want is, is it possible to route the incoming message from bot to our custom chat view because we already have a chat plugin so rather than using the omnichannel view we want to route the message to our custom-made window.